Night Support Service Team Leader, (46/18), Edinburgh

Night Support Service Team Leader (46/18)
Edinburgh Care Services
Salary: £23,586 - £25,498 per annum + night premium
Hours: 1 x 35 hours per week (shift system)
***Driver essential***
Are you someone…
  • Who is interested in further developing your career in Social Care?
  • Who can motivate and lead a team of support workers?
  • Who is passionate about changing people’s lives and embraces innovation?
  • Who can develop great relationships to achieve quality service delivery?
If yes, then this is your opportunity to join Blackwood, one of Scotland’s leading care providers as a Team Leader based in our Edinburgh Care Services – Night Support Service which runs from 9.45pm to 7am, 7 days a week. Our vision is to help people live their lives to the full and we are passionate about how we use innovation and technology to make a difference. 
As we continue to grow our care at home services in Edinburgh, our team leaders are central to our success. We are looking for enthusiastic, motivated and flexible individuals who can inspire and lead their team to deliver positive outcomes for our customers, allowing them to continue to live independently in their own homes.
This Team Leader post is designed to lead a team of Support Workers who support people across the city remotely at night in both planned and emergency situations using our digitally enhanced care system CleverCogs™. 
Blackwood aims to build confidence in the use of this service as a means of enabling people to reduce the reliance on staff in their home during night time hours. Based in a local community hub in Edinburgh West, our night support Team Leader is a crucial role in ensuring our Support Workers are available to make contact through CleverCogs™ in the event of a customer needing assistance within a contracted response time.
In emergency situations, your role will be to assess the needs of our night support customers and what level of service provision is required after initial triaging by our Support Workers. You will also be ensuring that planned calls are delivered in line with customers’ personal support plans.
The successful candidate will work with their team to ensure service quality, performance and regulatory standards are maintained, and build strong relationships with customers, their families and other partners.
The ideal candidate must have:
  • Experience of managing a care team, ideally within a Care at Home service
  • Experience of motivating a team to deliver personalised, outcomes-based care
  • The ability to effectively manage shifts and rotas for their team
  • Strong IT skills and a keen interest in using technology to deliver care services
  • Driving Licence and access to a car
  • A relevant qualification (SVQ3), not essential as training will be given
  • Flexibility to work on a rota basis, including some day time shifts
We ask that all applicants read the Information Pack available on the vacancy page on our website. All successful candidates will be required to become a PVG scheme member as well as register with the SSSC.
An application pack can be downloaded here:
Blackwood is committed to diversity and inclusion and as a Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. 
Closing date for applications is 7 August 2018.
We anticipate interviews will take place on 24 August 2018.