Complaints Performance

COMPLIMENTS, SUGGESTIONS & COMPLAINTS

Annual Performance Summary 2017/18

The following table shows the numbers received during the year compared to previous years. This shows that there have been slightly less compliments and complaints this year compared to last. 

 

 

2015/16

2016/17

2017/18

 Compliments

129

103

61

 Suggestions

2

3

2

 Complaints

214

196

220

The table below shows the number of complaints per category compared to previous years. This shows that there is a great deal of consistency year to year, with most complaints being about repairs or estates issues.

 

Complaints Category

2015/16

2016/17

2017/18

 Estates

53

59

93

 Repairs & Improvements

59

55

64

 Care

15

32

27

 Tenancy

39

22

23

 Staff

42

22

11

 Corporate

6

6

2