Complaints Performance

COMPLIMENTS, SUGGESTIONS & COMPLAINTS

Annual Performance Summary 2016/17

The following table shows the numbers received during the year compared to previous years. This shows that there have been slightly less compliments and complaints this year compared to last. 

2016/17

 

2014/15

2015/16

2016/17

 Compliments

74

129

103

 Suggestions

5

2

3

 Complaints

180

214

196

The table below shows the number of complaints per category compared to previous years. This shows that there is a great deal of consistency year to year, with most complaints being about repairs or estates issues.

2016/17

Complaints Category

2014/15

2015/16

2016/17

 Estates

50

53

59

 Repairs & Improvements

52

59

55

 Care

14

15

32

 Tenancy

24

39

22

 Staff

30

42

22

 Corporate

10

6

6